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FAQ’S

What do the prices on your website represent?

All prices shown on our website are for you to use purely as a guide only. Most often the prices shown do not include the origination and carriage charges. Please call us on 01752 847829 or email us at info@almegaltd.co.uk with your requirements, we will email you a quotation within 24 hours, with our very competitive prices without any hidden extras.

Do you Price Match?

Yes we do - providing the product is identical and you forward us a copy of the official alternative quotation so that we can make sure we are quoting like for like in terms of both product and branding method.

Do you charge VAT?

Yes, we are required by law to charge VAT on all our sales.

Do you provide samples?

Yes we are always happy to supply samples to you to ensure the product is suitable before ordering. The majority of samples will be free of charge for you to keep, however with more expensive items we may have to charge for unless they are returned within 30 days.

How do I place my order?

If you are happy with our quotation, sample and visual of the product showing your printed details and now wish to proceed with an order, just reply to our email confirming this with your order number or attach your official order form and final artwork in the correct format. Please include on this email any additional information you may wish us to add to your artwork, the delivery address and the date you need the order by – if needed for an event. We will respond to this email so that you know we have received it and will forward final proofs for you to agree, prior to the order being personalised.

What artwork is required?

The artwork needed depends on how your items are being printed. The majority of techniques require your artwork supplied in an editable, vectorised format such as EPS, AI or PDF files,
Fonts need to be saved as outlines or curves to prevent design alterations when the files are opened. We would also need to know the pantone references for the colours printed if not specified on your artwork.
For digital printing, photos or full colour images, Jpegs and PDF’s are acceptable, in a high resolution at least 300 dpi

What if I don’t have artwork?

If you don’t have your artwork in the correct format then don’t worry we can help you with it free of charge. For more complex logo’s that are not in the correct format we may have to send away to an artwork specialist to get converted for you at a small additional charge, Please contact us for details We will add additional text for you free of charge providing you let us know the fonts your require

How long will it take to receive my order?

Depending on the product and the branding requirements, the average lead-time is approx 7 - 10 working days. Other items that are produced in the Far East and bespoke items can take considerably longer. Please note that if you need items quickly, we offer an express service on a selection of items however we do advise you contact us before you place your order

What are your payment terms?

Once goods have been dispatched we will invoice you giving you 30 days to pay. Payments can be made by Bacs, most major credit or debit cards or by cheque.

What is your returns policy?

We are happy to help with any problem you may have as long as we are notified within 7 working days,from receipt of delivery, especially if you do not receive the complete order and it arrives short.

If the Print details are not as the final proof, agreed by you, we will get these replaced, however we cannot be held responsible for printing errors not picked up on the final proof but the proof has been agreed by you

We want you to be completely happy with your purchase however things do go wrong sometimes and if for any reason you are not completely satisfied as the products are faulty, please contact us within 28 days. We will ask you to send a selection of the faulty products back to us so that we can inform our supplier and get you a replacement.